
Policies & Procedures
Boarding Policies & Procedures
6/10/2025
Reservations
All reservations must be made in person or by phone.
Our booking system sends reminders 5 days and 2 days before your appointment.
Holiday & Peak Times (holidays, long weekends, June–August, school breaks) require a 50% deposit.
Deposits are non-refundable if canceled less than 2 weeks before drop-off.
Stays over 14 days also require a 50% deposit.
To shorten a stay, you must notify us at drop-off—otherwise, the full reservation will be charged.
Cancellations for stays over 5 days require 7 days’ notice or a 50% fee will apply.
$40 per night for the first cat, $20 for each additional cat from the same household, up to a maximum of 4 cats.
We never co-mingle cats at any time.
Drop-Off & Pick-Up
Open by appointment only
Sunday–Saturday:7:00 AM – 12:00 PM
3:00 PM – 7:00 PM
What to Bring
Vaccination records (copy stays on file)
Your cat’s regular food (dry/wet — only enough for their stay)
Medications + instructions
Optional: clean bed, blanket, or comfort item
We provide all food and water bowls
Health & Vaccination Requirements
Cats showing signs of illness must have a vet note dated within 48 hours
Required vaccines (given at least 10 days before stay):
Rabies
FVRCP
Cats must be flea- and tick-free or they will be sent home.
Cats 6+ months old must be spayed or neutered
Safety & Cleanliness
Cats must arrive in a carrier that stays on-site
Only same-household cats may board together
Suites, litter boxes, and dishes are sanitized between guests
Bowls are washed and disinfected daily
We use pine pellet mix litter
The facility is video-monitored with sound by staff 24 hours a day.
All staff is hands-on CPR and Pet First Aid Certified
Grooming Policies and Procedures
6.10.25
Veterinary Requirements
To ensure the health and safety of every feline guest:
Cats must have seen a veterinarian within the past year
Cats must be current on their Rabies vaccination
Appointment Confirmations, No-Shows & Cancellations
Our booking system sends reminders before your appointment.
To keep your slot, you must reply:
“C” to confirm
“X” to cancel
If you do not confirm at least 24 hours in advance, your appointment will be automatically canceled and a 50% service fee will apply.
Your cat’s appointment time is reserved just for them—thank you for respecting our schedule and fellow clients.
Drop-Off Policy
To keep the grooming experience low-stress and focused:
Please drop off and pick up your cat on time
Owners are asked not to remain during the session, as most cats relax better without their person present
In rare cases, we may ask you to stay if your cat needs extra emotional support
Late Arrival & Pickup
If you arrive more than 15 minutes late, your appointment will need to be rescheduled to ensure we have enough time to complete the grooming properly.
Be ready to pick up promptly once grooming is complete
Fleas & Parasites
To protect all cats in our care:
Please treat your cat with a vet-recommended flea preventative before your appointment if needed
If fleas are discovered, grooming will stop immediately
You’ll be charged for the services performed
You’ll need to reschedule after treatment
Carrier Policy
All cats must arrive in a clean, secure carrier:
Only a clean towel should be inside
Remove all collars or clothing before arrival
This keeps your freshly groomed cat clean, safe, and calm.
Accepted Payments
We accept:
Credit Cards / Debit Cards
Checks
Venmo
Cash
Payment is due at the time of service